Four AEP Texas employees were singled out after customers sent letters praising their professionalism, responsiveness and dedication to service.

• Clemente Cantu was commended for efficiency, professionalism and approachability during a service visit. “Clemente arrived on time, worked efficiently, and completed the service cutover quickly and professionally. He answered all my questions without making me feel in the way—professional, knowledgeable, and friendly. Highly recommend Clemente Cantu.”
• Julian Sosa helped restore a customer’s confidence after a difficult initial interaction. “After an unpleasant first communication, Julian came out and was fantastic! Made me a fan again. Thank you!”
• Reese Bailey was recognized for understanding the urgency of restoring power and for clear, timely communication. “The technician answered all our questions, completed the wire repair quickly, and got to us promptly. Excellent experience. 10/10!”
• Mario Gordillo received praise for being available and supportive during a new electric service installation. “Our experience was smooth and easy mostly because of Mario, who was always available to answer questions. He was top-notch!”

Leadership highlighted these recognitions during the 2026 Scorecard Company Webcast as examples of the customer service standards all employees should strive to deliver.