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Report Power Theft

Electricity Theft Is Dangerous and Illegal.

Stealing electricity is a serious threat to public safety, to our employees and to government agencies. It's illegal. It raises the cost of electricity for everyone. And it can lead to serious injury or death from electrical shock, fires, and explosions.

You can help keep our communities safe by reporting electricity theft by completing the form below or by calling our Customer Service at 866.223.8508 (available 24/7).

Electricity theft happens when someone diverts electric current or tampers with electric meters, which measure a customer's electrical usage. That includes attempts to stop, under-register or bypass a meter.

Because it is dangerous and costly, we work hard to reduce theft of electricity in our communities.

  • In Texas, stealing more than $1500 worth of electricity is a felony. Stealing less is a Class A Misdemeanor.
  • Our meters are capable of reporting meter-tampering to the utility.
  • Our employees are trained to monitor and identify all signs and types of meter tampering.
  • We investigate tips received from the public on possible electricity theft.
  • Tampering with a meter is dangerous

Do you suspect power theft? Report it here.

First, provide your contact information. This information is optional.

What's the best time to reach you? Select any that apply.

Next, we'll need some information about the suspected theft. A ZIP code is required, along with an address or driving directions.

No address? Provide driving directions below.
This is usually an at. suite, unit, etc.


A safety hazard is a condition that poses an immediate risk to the public, and can include:

  • Downed wires that may be sparking or near water
  • Trees that have fallen on power lines

Never go near or touch a power line.

Report A Safety Hazard

Letting us know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.

Call our Customer Operations Center immediately at 866.223.8508 (available 24 hours).

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