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Bills & Payments

In the competitive electric marketplace in Texas, your Retail Electric Provider (REP) issues bills for electric service. Contact your REP for questions regarding:

  • Billing issues
  • Payment arrangements
  • Deposits
  • Meter checks
  • Connecting service with existing meter
  • Final bills and disconnection of service
  • Service reconnection after disconnection for non-payment of bill

The phone number of your REP is located on your electric bill.

If your question relates to fees charged by AEP Texas as the energy delivery company (broken meter seals, denial of access to a meter or a service call), contact the AEP Customer Operations Center toll-free, 877.373.4858.

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