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Counties and municipalities in our service territory may require permits and inspections before we can complete requested services.
Select your town or city from the dropdown box below to view permit and inspection requirements for your town or city.
This Privacy Policy applies only to AEPTexas.com and the AEP Texas customer mobile app (com.aep.customerapp.aeptexas). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPTexas.com or the AEP Texas customer mobile app. This Privacy Policy does not apply to those resources and sites.
By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
AEP Texas uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.
Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.
AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Texas may not be secure.
If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.
AEP Texas reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 877.373.4858.
Please login to manage your account.