AEP Texas - Report an Outage AEP Texas - Report an Outage
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Report An Outage
Outages & Problems / Report an Outage

AEP Texas works hard to prevent power outages, but if one does occur, we want to take every step we can to get the power back on as soon as possible. Your input is appreciated. All inquiries through this automated system are monitored 24 x 7 x 365.

Your Outage Safety Condition
Does the outage include a downed wire or safety hazard condition?

Progress Indicator - 1. Safety Hazard
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You already go online to do business with AEP Texas. Try paperless billing and you can:

  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

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We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (866) 223-8508.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (866) 223-8508 to verify or change your Security Code.