Thank you for your patience.
Asset Controller improves and bolsters our existing electric distribution communication system. Using a small device installed on AEP Texas-owned streetlights and non-roadway lighting (security lights in backyards), we will now be able to know when a light is out; the exact location of a streetlight or non-roadway light outage; or other system irregularity before a service interruption occurs or before the light goes out. This information will travel directly to our Billing Accounting Organization to make any necessary corrections and to send a service order immediately to AEP Texas crews to replace the light. Installation of the Asset Controllers will take place over a five-year period beginning June 2023.
Frequently Asked Questions: FAQs
"We are excited to implement the Asset Controller technology across our service territory. AEP Texas works continuously to develop and provide technological solutions to benefit our customers. This new tool will improve our Distribution communications network and help us do what we do best - deliver safe, reliable electric service."
President and Chief Operating Officer
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 877.373.4858.
Please login to manage your account.