Thank you for your patience.
We’re an energy delivery company that maintains the electric system for a large area in South and West Texas, regulated by the Public Utility Commission of Texas. Other functions in the competitive electric marketplace in Texas, such as billing and payments, are handled by numerous Retail Electric Providers (REPs).
Our employees – your neighbors – have the know-how, experience and resources to keep the lights on 24/7. And no matter whom you choose as your REP, we’ll continue to deliver electricity as well as maintain and repair the electric system, just as we have done for more than 80 years.
Call 877.373.4858 for the service issues shown above.
See your electric bill to find the phone number of your REP.
Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP.
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AEPTexas.com and the AEP Texas customer mobile app (com.aep.customerapp.aeptexas).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AEPTexas.com or the AEP Texas customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Texas may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 877.373.4858.
Please login to manage your account.