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Service Requests

We’re an energy delivery company that maintains the electric system for a large area in South and West Texas, regulated by the Public Utility Commission of Texas. Other functions in the competitive electric marketplace in Texas, such as billing and payments, are handled by numerous Retail Electric Providers (REPs).

Our employees – your neighbors – have the know-how, experience and resources to keep the lights on 24/7. And no matter whom you choose as your REP, we’ll continue to deliver electricity as well as maintain and repair the electric system, just as we have done for more than 80 years.

Contact AEP Texas for:

  • Safety hazards
  • Fees (such as those charged for broken meter seal, denial of access to the meter or service call fee)
  • Power quality
  • Construction
  • Meter installation

Call 877.373.4858 for the service issues shown above.

Contact your rep for:

  • Billing issues
  • Payment arrangements
  • Deposits
  • Meter checks
  • Connecting service with an existing meter
  • Final bills and disconnection of service
  • Service reconnection after disconnection for non-payment

See your electric bill to find the phone number of your REP.

Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP.

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