AEP Texas is an energy delivery company that maintains the electric system for a
large area in south and west Texas
and is regulated by the Public Utility Commission of Texas. Other functions in the
competitive electric marketplace in Texas such as billing and payments are handled
by numerous Retail Electric Providers (REPs).
Our employees – your neighbors – have the know-how, experience and resources to
keep the lights on 24/7. And no matter whom you choose as your REP, we’ll continue
to deliver electricity as well as maintain and repair the electric system, just
as we have done for more than 80 years.
When To Contact AEP Texas
The following services and information are available through our Customer Service
Please contact our AEP Texas Customer Operations Center if you have a question or
concern about the following issues:
- Safety Hazards
- Fees such as those charged for a broken meter seal, denial of access to the meter
or a service call fee
- Power Quality
- Meter Installation
Call the AEP Texas Toll-Free Number (1-877-373-4858) for the service issues shown
Contact Your Retail Electric Provider (REP)
Contact your Retail Electric Provider (REP) for the following services:
- Billing Issues
- Payment Arrangements
- Meter Checks
- Connecting Service with Existing Meter
- Final Bills and Disconnection of Service
- Service Reconnection after Disconnection for Non-payment of Bill
The phone number of your REP is located on your electric bill. If you do not have
a REP and need to initiate service, you can select one on the Internet at
www.powertochoose.org, or through the Yellow Pages in the phone directory.
If you have questions about how to choose a REP, please call toll-free 1-866-PWR-4-TEX
Note: AEP Texas is not affiliated with CPL Retail Energy or WTU Retail Energy.