Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money.
Posing as our employees, they demand immediate payment through a pre-paid debit card or ask for personal identity information under the false threat of service disconnection.
Criminals’ tactics are becoming increasingly sophisticated and tend to intensify during the holiday season. Thieves typically attempt to steal money by phone or in person but be on the lookout for falsified mail and email as well.
Guard your personal information carefully, and remember that we never ask customers for pre-paid debit cards for payment.
What you should know about scams
These scammers use creative lies to threaten you and compel you to give them money and/or personal information. Some scammers are displaying our name as the Caller ID. Others play a telephone recording that sounds like our phone system message.
- They threaten to shut off power unless an immediate payment is made;
- They tell you that you need a new meter, but a payment must be made before the new meter is installed;
- They go door to door and negotiating total bill amounts if an immediate payment is made;
- They offer a discount on your bill if you sign up for auto-pay;
- They demand a deposit be paid immediately.
We never ask customers to use pre-paid debit cards for payment.
Hang up the phone and call us immediately at 877.373.4858. We can tell you if we’ve contacted you about your bill. Don’t give the caller a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment. Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.
It’s important to remember that within our service territory, you purchase your electricity from a Retail Electric Provider (REP) not from us. The REPs send your monthly bill, and the REPs instruct us to disconnect service for non-payment. We don’t contact you asking for payment for monthly electric service. If there’s a question about payment status, you should call your REP by referring to the phone number on your monthly electric bill.
Call us immediately at 877.373.4858. We can tell you if we’ve tried to call you. We can also tell you what your account balance is and when your next payment is due. View your account balance and due date by logging into AEP Texas Consider enrolling in Mobile Billing Alerts We’ll send a text message three days before your payment is due and confirm when we’ve received your payment.
Hang up the phone and call us immediately at 877.373.4858. Again, please remember that you pay your Retail Electric Provider (REP) for your electric service.
Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 877.373.4858
to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers.
Absolutely! Call us at 877.373.4858
to report the scam attempt. We track scam attempts and work with local, state and federal law enforcement agencies to identify and prosecute scammers.