Storm and Outage Details

Crews have responded to minimal customer interruptions since Winter Storm Fern arrived in the AEP Texas service territory Friday night bringing wind, freezing temperatures and precipitation. Crews remain positioned and ready to respond to any outage situation as the cold front moves across the rest of the AEP Texas service territory.

Customers should remember the following safety guidelines as the winter weather intensifies over the next 48 hours:

• All downed power lines should be considered energized and dangerous. Do not touch anything in contact with the line, such as trees, fences, or ice. Keep children and pets inside during and after the storm. Stay at least 10 feet away from any downed power line.
• If you plan to use a portable generator, always follow the manufacturer’s instructions. Never use outdoor grills, generators, or stoves indoors for heating.
• Customers on life support systems or other medical equipment that relies on electricity should have a solid backup plan for areas where prolonged outages may occur.

AEP Texas will continue to monitor weather conditions and provide updates, as necessary. Customers can follow us on social media and visit our website for the latest information.

To report a power outage, please visit Report Power Outage.
To view the AEP Texas outage map, please visit AEP Texas Outage Map.
To sign up for free mobile alerts, visit Notifications.

For Customer Service issues, customers should call (877) 373-4858; or to report a safety hazard, please call (866) 223-8508; or visit aeptexas.com.