Tree Trimming & Reliability

You depend on us to deliver your power reliably. And we take your trust seriously.

AEP Texas is constantly working to improve reliability by minimizing the number and length of outages, and the number of customers affected by each outage.

Of course, outages occur for a variety of reasons, including lightning, ice storms and animals. But one of the most common causes of power outages is tree limbs falling across power lines. Just one tree limb can knock out electric service to dozens of families up to several miles away. In fact, a single tree initiated a power outage in 2003 for over 50 million Americans and Canadians from the Midwest to the East Coast.

That's why AEP Texas has a comprehensive program to manage trees and brush that grow around power lines - and it has been shown to be effective at improving the reliability of our service to you.

To learn more about AEP Texas's plans, and why vegetation management is so important -check out the brochure "Understanding Line Clearing Efforts" .

We also have specific guidelines for tree clearing and right of way maintenance on our high-voltage transmission lines to help ensure the reliability of the regional power network. You can learn more about what we do, and why we do it, by reading our brochure on Transmission Right of Way Clearing and Maintenance.

And to learn how you can play an important part by planting the right tree in the right place, visit these websites.

For information on the following subjects, go to the web and search for:

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Privacy Policy for AEP Texas, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPTexas.com

Other Websites in the AEP family of sites may be governed by their own privacy policies, appropriate to the uses and needs of each site. Throughout this site, we may provide links to resources and sites that are not part of AEPTexas.com. This Privacy Policy does not apply to those resources and sites.

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By using this site, you consent to the terms of this Privacy Policy. Whenever you submit information via this site, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information
    During your use of this site, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts and other Web traffic tracking systems. This information is aggregated and used to improve our site through analysis of user activities on the site. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site.
  2. Personally identifiable information
    On certain pages of this site, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on September 12, 2011.

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