AEP Texas complies with ERCOT emergency request AEP Texas complies with ERCOT emergency request
logo
HomeYour InformationOutages & ProblemsService RequestsSafetySave Money & EnergyEnvironmentNews & InformationContact Us (Contáctenos)
View News Release
Home
2/2/2011
AEP Texas complies with ERCOT emergency request
AEP Texas started controlled power outages throughout its service territory early this morning at the request of the Electric Reliability Council of Texas (ERCOT), which controls the state power grid.

ERCOT has instructed utilities to begin rotating outages to compensate for a generation shortage due to numerous power plant trips that occurred because of the extreme weather.

This power outages are scheduled to last about 30 to 45 minutes in duration. Customers who have lost power for more than two hours are asked to call AEP Texas Customer Service at 866/223-8508.

It is not known at this time how long the need for rotating outages will last. Person requiring uninterrupted power for medical reasons should make necessary arrangements.

Consumers and businesses are urged to reduce their electricity use to the lowest level possible, including these steps:

* Limit electricity usage to only that consumption which is absolutely necessary. Turn off all unnecessary lights, appliances, and electronic equipment.

* Businesses should minimize the use of electric lighting and electricity-consuming equipment as much as possible.

* Large consumers of electricity should consider shutting down or reducing non-essential production processes.

See more conservation tips at “Powerful Advice,” Public Utility Commission of Texas:

www.puc.state.tx.us./ocp/conserve
Visit AEP.com | View mobile site
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2014 American Electric Power. All Rights Reserved.
Try Paperless Billing Now

You already go online to do business with AEP Texas. Try paperless billing and you can:

  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (866) 223-8508.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (866) 223-8508 to verify or change your Security Code.