Electric customers with special needs should prepare for possible disruption of electric service

As Tropical Storm Hermine approaches the Texas Gulf Coast, electric customers on life support systems are reminded to make arrangements now in case of a prolonged power outage.

AEP Texas delivers electric power on the coast from Port Isabel to Matagorda, Texas. These areas are the most susceptible to power outages caused by violent tropical weather.

“We understand the special needs of customers who are on life support systems or who need uninterrupted electric service for health reasons,” said David Hooper, vice president of Electric Distribution Operations. “However, we have no control over the damage that will occur during the course of a storm or hurricane.”

Hooper advises customers with special needs to make arrangements to evacuate well in advance of an approaching storm to avoid power interruption.

“Once a storm passes and our restoration efforts begin, we will make every effort to get the lights back on as soon as possible,” said Hooper. “We will communicate through the media, our website and call center about restoration progress.”

All storm information will be posted to aeptexas.com

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