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To Contact AEP Texas If you have a question, comment, or wish to report a problem, please choose from among the options below so we may handle your communication most efficiently.  
Account Information

If you've got a new phone number, please use our online account maintenance form. You can also check your energy usage online.

Job Seekers

To inquire about employment at AEP Texas, please visit the Careers section of our corporate web site, AEP.com.

Community Activities

Charitable groups and educational organizations seeking donations and other services from AEP Texas, please contact our Community Affairs group.

By Email
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Example: 12345
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Example: 123-456-7890
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By Phone
For safety hazards and other customer service needs, please call our Customer Operations Center at:
  • 1-877-373-4858
  • For outages:
    1-866-223-8508

    Hablamos Español
  • Para obtener ayuda en español, llame al
    1-877-373-4858
  • Para reportar un apagon, llame al
    1-866-223-8508

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Try Paperless Billing Now

You already go online to do business with AEP Texas. Try paperless billing and you can:

  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (866) 223-8508.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (866) 223-8508 to verify or change your Security Code.