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Crews restoring final power outages, customers without power are asked to turn off major appliances

February 20, 2021

AEP Texas crews continue to restore electric service for customers without power. The restoration effort achieved 99 percent completion on Friday.

“Restoration of service to all customers is important and we are placing additional focus on those customers who have been without power for the longest amount of time,” said Jeff Stracener, vice president of Distribution Region Operations. “We will continue our restoration effort until power is restored to everyone who can take power.”  

The largest numbers of outages are concentrated in the Rio Grande Valley District and the Corpus Christi District.  

IMPORTANT: AEP Texas urges those without power to turn off large appliances such as water heaters, HVAC systems or anything that draws a significant amount of electricity.  

“In some cases, crews are restoring power to small groups of customers only for the equipment to fail again almost immediately,” Stracener said. “If you are out of power, it’s important to turn off major appliances to allow the equipment to start up properly. This will make the restoration process move along a lot more smoothly and efficiently, and a lot faster for everyone.”

The way a breaker on a house trips when too much electricity is being used, too much load from a group of homes simultaneously during power restoration can cause electrical equipment to trip. This is why we ask for anyone without power to turn off large appliances until they are restored. When power is restored, please turn these systems and devices on gradually over 30 to 45 minutes.

At 10:15 a.m. Saturday, AEP Texas had restored power to more than 460,000 customers who experienced a power outage this week due to severe weather or the load shed event. AEP Texas expects to restore electric service to all customers who can take power by the end of the day Saturday.

Customers who still do not have power are asked to call (866) 223-8508 to report the outage.


Friday update: AEP Texas has restored 97 percent of all customers

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Friday evening update: 99 percent of all customers restored

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