Crews continue to work, day and night, restoring electric service to customers who have experienced temporary power outages due to Winter Storm Fern. We thank our customers for their patience during these extremely cold weather conditions.
AEP Texas remains ready and prepared to respond to any outage situation. We encourage customers to follow the guidance of local emergency management officials to stay safe and warm over the next 48 hours.
The AEP Texas outage map shares the locations of warming centers across our service territory. The Texas Division of Emergency Management hosts an interactive map with a list of warming centers.
Customers should remember the following safety guidelines as the winter weather intensifies over the next 48 hours:
- All downed power lines should be considered energized and dangerous. Do not touch anything in contact with the line, such as trees, fences, or ice. Keep children and pets inside during and after the storm. Stay at least 10 feet away from any downed power line.
- If you plan to use a portable generator, always follow the manufacturer’s instructions. Never use outdoor grills, generators, or stoves indoors for heating.
- Customers on life support systems or other medical equipment that relies on electricity should have a solid backup plan for areas where prolonged outages may occur.
To report a power outage, please visit Report Power Outage.
To view the AEP Texas outage map, please visit AEP Texas Outage Map.
To sign up for free mobile alerts, visit Notifications.
To see the Texas Division of Emergency Management’s list of warming centers, visit Local Shelter & Seasonal Relief Centers.
For Customer Service issues, customers should call (877) 373-4858; or to report a safety hazard, please call (866) 223-8508; or visit aeptexas.com.