Thank you for your patience.
In order to retrieve your User ID, you must be able to access the email account we have for you on file.
Reset your password using your User ID.
Register here to start managing your account online immediately.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 877.373.4858.
System Maintenance Many online functions, like login and outage reporting, won't be available from 10:00 PM - 10:10 PM ET on Saturday, 5/18.
If you have an urgent issue, please call our Customer Operations Center at 877.373.4858.