Outages By ZIP Code

ZIP Code Customers
Affected
Customers
Served
76371 1 964
76430 32 1823
76437 1 2796
76443 40 1198
76464 4 546
76471 12 1282
76828 27 109
76857 21 396
76861 2 528
76901 13 11299
76903 4 15400
76904 1 14536
76933 3 698
76936 1 1132
76939 5 598
76945 1 951
76950 2 2121
76958 1 253
77419 2 729
77901 11 18907
77904 2 9839
77905 68 1028
77963 3 2244
78064 13 4750
78336 11 7147
78357 2 2616
78363 2 12511
78373 33 6391
78374 2 7890
78377 62 2249
78380 131 582
78382 356 15416
78390 1 2286
78409 9 1678
78410 1155 9976
78411 10 11942
78412 1 16893
78415 1 15259
78418 8 16639
78537 9 8610
78579 2 1858
78648 5 999
78840 1 18826
78852 1 17468
79248 3 879
79504 1 1198
79508 63 991
79525 20 605
79529 2 779
79536 1 1385
79539 1 107
79562 18 1312
79603 6 9638
79606 287 11513
79607 1 11

Safety Hazard Conditions
Call our Customer Operations Center at (866) 223-8508.

Safety Hazard Condition

A safety hazard is a condition that poses an immediate risk to the public, and can include:

  • Downed wires that may be sparking or near water
  • Downed poles
  • Trees that have fallen on power lines

Never go near or touch a power line.

Letting AEP Texas know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.

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Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2015 American Electric Power. All Rights Reserved.

Privacy Policy for AEP Texas, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPTexas.com

Other Websites in the AEP family of sites may be governed by their own privacy policies, appropriate to the uses and needs of each site. Throughout this site, we may provide links to resources and sites that are not part of AEPTexas.com. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site, you consent to the terms of this Privacy Policy. Whenever you submit information via this site, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information
    During your use of this site, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts and other Web traffic tracking systems. This information is aggregated and used to improve our site through analysis of user activities on the site. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site.
  2. Personally identifiable information
    On certain pages of this site, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on September 12, 2011.

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