3/28/2018
AEP Texas making preparations for possible thunderstorms and inclement weather

CORPUS CHRISTI, Texas, March 28, 2018 – AEP Texas is making preparations for severe thunderstorms, strong winds and frequent lightning that are forecast to occur later this evening throughout the company’s Central Division. 

The Central Division includes the southern areas of the AEP Texas service territory including Victoria, Corpus Christi, Alice, Laredo, as well as the Harlingen, McAllen, Pharr and Rio Grande City areas of the Rio Grande Valley. 

AEP Texas is closely monitoring weather projections and has placed crews on alert status to quickly move to areas where outages may occur as a result of the storm.  

The company recommends that electric customers take measures in preparation for the storm. Here are some important tips to remember when severe weather threatens:

  • Prepare your family by keeping flashlights and portable radios on hand.
  • Always stay away from downed power lines, and keep others away, too. Although the line may look harmless, it could be carrying electricity. Report any downed utility lines to AEP Texas, the police or fire department.
  • If you use a portable generator, DO NOT plug the generator into your circuit box. Portable generators “back-feed” electricity up the line and risk the lives of repair workers and the public. Plug appliances directly into the generator.
  • To report an outage, call the number on your electric bill, or call toll-free 866-223-8508. You also may visit aeptexas.com to report an outage.
  • If an outage occurs, unplug or turn off major appliances and electronic equipment like televisions, VCRs and computers. Turn them on one at a time when power is restored.

Stay tuned to local news media for updates on the storm situation and recovery progress. Updates on major outages also will be posted to our Storms and Outages page on www.AEPTexas.com.

The AEP Texas recently-launched mobile application (app) is a very effective way of reporting and monitoring power outages.  The application is free of charge to download at the following internet locations: 

Mobile app landing page
https://AEPTexas.com/app

Direct Apple App Store Link
https://itunes.apple.com/us/app/aep-texas/id1263464775?ls=1&mt=8

Direct Google Play Link
https://play.google.com/store/apps/details?id=com.aep.customerapp.aeptexas

The app provides easy access for reporting or monitoring outage information and complements the information provided by the AEP Texas Outage map, as well as AEP Texas Mobile Alerts. To learn more go to www.aeptexas.com and access the Outages & Problems area.  An important point to remember that the best way to ensure that AEP Texas is aware of an outage is by using the mobile app or calling 1 866 223-8508.  Mentioning an outage on social media does not mean the outage has been recorded into the AEP Texas outage system. 

 

 

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Larry Jones
AEP Texas Corporate Communications Manager
(512) 203-4916
Lajones@aep.com

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Privacy Policy

Privacy Policy for AEP Texas, a unit of American Electric Power (AEP)

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AEP Texas uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

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AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Texas may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Texas reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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